Whether you have questions about our products, need assistance with an order, or simply want to share your thoughts on our teas, we’re eager to hear from you.
Dive into the most frequently asked questions. From orders to payments, my account, and raising a ticket options, this section holds the answers to the questions on everyone’s lips.
Simply browse our collection, select your desired products, and add them to your cart. Follow the easy checkout process to place your order.
Unfortunately, once an order is placed, it cannot be modified or canceled. Please double-check your order before confirming the purchase.
If you encounter any issues with your order, please reach out to our customer support team through the “Contact Us” page, and we’ll assist you promptly.
We accept a variety of payment methods, including credit/debit cards, UPI, digital wallets, and other secure online payment options.
Yes, your payment information is secure. We use industry-standard encryption to protect your data during the checkout process.
No, we do not store your credit card information. All payment transactions are securely processed through our payment gateway Razorpay.
The total cost of your order includes the product price and any applicable taxes. There are no hidden fees.
You can create an account by clicking on the “User Icon” in header and following the registration process. It only takes a few moments.
Creating an account allows you to track your orders, save your favorite products, and enjoy a faster checkout process in the future.
Yes, you can update your personal information, including shipping address and contact details, in the “My Account” section.
You can reset your password on the login page by clicking on the “Forgot Password” link. Follow the instructions sent to your email to create a new password.
To submit a ticket, visit the “Support” or “Contact Us” page on our website. Fill in the necessary details, including your inquiry or issue, and our support team will respond promptly.
Our goal is to respond to tickets within 24-48 hours during business days. However, response times may vary based on the complexity of the inquiry.
Yes, you can track the progress of your ticket by logging into your account and visiting the “Open Tickets” section. Updates and responses from our support team will be visible there.
To expedite the resolution process, provide detailed information about your inquiry or issue in the ticket description. Set the priority to High and Urgent. Include order numbers, product details, and any relevant screenshots.
+91-98969-07770