Refund and Returns Policy

At Assam Valley Tea, your satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

Returns:

We accept returns on most unopened tea packages within 7 days of delivery. To initiate a return, please contact our customer support team at info@assamvalleytea.com with your order details and reason for the return.

Please keep in mind the following conditions for returns:

• Tea packages must be unopened and in their original packaging.
• Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective product.
• For hygiene reasons, opened tea packages cannot be returned.
• Taste dissatisfaction: If you find that the taste of the tea does not meet your expectations, please contact us to discuss your concerns. While taste is subjective, we strive to provide high-quality teas that delight our customers.

Upon receiving your returned item, we will inspect it and process your refund within 3 business days. The refund will be issued to the original method of payment.

Exchanges:

If you receive a damaged, defective, or incorrect product, please contact us immediately. We will arrange for an exchange and provide instructions for returning the original item.

Non-Returnable Items:

Certain items are not eligible for return, including:

• Opened tea packages.
• Gift cards.

Damaged or Defective Items:

If your tea package arrives damaged or defective, please notify us within 3 days of delivery. We will promptly replace the item or issue a refund, whichever you prefer.

Contact Us:

If you have any questions or concerns about our Refund and Returns Policy, please reach out to us at info@assamvalleytea.com. Our dedicated customer support team is here to assist you.

Last Updated: 15 April 2024